Top 120 Facility Management Criteria for Ready Action

What is involved in Facility Management

Find out what the related areas are that Facility Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Facility Management thinking-frame.

How far is your company on its Facility Management journey?

Take this short survey to gauge your organization’s progress toward Facility Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Facility Management related domains to cover and 120 essential critical questions to check off in that domain.

The following domains are covered:

Facility Management, AM/FM/GIS, Activity-based working, Activity relationship chart, British Institute of Facilities Management, Building information modeling, Business continuity, Computerized maintenance management system, Cost reduction, Environmental stewardship, Global Facility Management Association, Human factor, Human resources, Information and communications technology, Interdisciplinary, International Facility Management Association, International Organization for Standardization, Janitor, National Diet Library, Physical plant, Project management, Property management, Real estate:

Facility Management Critical Criteria:

Consider Facility Management goals and explain and analyze the challenges of Facility Management.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Facility Management processes?

– How important is Facility Management to the user organizations mission?

– What are all of our Facility Management domains and what do they do?

AM/FM/GIS Critical Criteria:

Check AM/FM/GIS quality and assess what counts with AM/FM/GIS that we are not counting.

– Is Facility Management Realistic, or are you setting yourself up for failure?

– Are accountability and ownership for Facility Management clearly defined?

– What are the long-term Facility Management goals?

Activity-based working Critical Criteria:

Wrangle Activity-based working strategies and oversee implementation of Activity-based working.

– How do your measurements capture actionable Facility Management information for use in exceeding your customers expectations and securing your customers engagement?

– Does the Facility Management task fit the clients priorities?

– Are we Assessing Facility Management and Risk?

Activity relationship chart Critical Criteria:

Cut a stake in Activity relationship chart management and proactively manage Activity relationship chart risks.

– Think about the people you identified for your Facility Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Which customers cant participate in our Facility Management domain because they lack skills, wealth, or convenient access to existing solutions?

– How is the value delivered by Facility Management being measured?

British Institute of Facilities Management Critical Criteria:

Communicate about British Institute of Facilities Management planning and finalize the present value of growth of British Institute of Facilities Management.

– What management system can we use to leverage the Facility Management experience, ideas, and concerns of the people closest to the work to be done?

– How do we Lead with Facility Management in Mind?

– How can we improve Facility Management?

Building information modeling Critical Criteria:

Be responsible for Building information modeling visions and innovate what needs to be done with Building information modeling.

– Meeting the challenge: are missed Facility Management opportunities costing us money?

– How do we maintain Facility Managements Integrity?

– How do we go about Securing Facility Management?

Business continuity Critical Criteria:

Extrapolate Business continuity results and use obstacles to break out of ruts.

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– We should have adequate and well-tested disaster recovery and business resumption plans for all major systems and have remote facilities to limit the effect of disruptive events. Do we comply?

– Has the organization established an enterprise-wide business continuity/disaster recovery program that is consistent with requirements, policy, and applicable guidelines?

– Do you have a written business continuity/disaster recovery plan that includes procedures to be followed in the event of a disruptive computer incident?

– Do our business continuity andor disaster recovery plan (bcp/drp) address the timely recovery of our it functions in the event of a disaster?

– What programs/projects/departments/groups have some or all responsibility for business continuity/Risk Management/organizational resilience?

– Will Facility Management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Which data center management activity involves eliminating single points of failure to ensure business continuity?

– How will management prepare employees for a disaster, reduce the overall risks, and shorten the recovery window?

– How do we ensure that implementations of Facility Management products are done in a way that ensures safety?

– What is the role of digital document management in business continuity planning management?

– Does increasing our companys footprint add to the challenge of business continuity?

– How does our business continuity plan differ from a disaster recovery plan?

– Has business continuity thinking and planning become too formulaic?

– Is there a business continuity/disaster recovery plan in place?

– What is business continuity planning and why is it important?

– Has business continuity been considered for this eventuality?

– Do you have a tested IT disaster recovery plan?

Computerized maintenance management system Critical Criteria:

Be responsible for Computerized maintenance management system adoptions and triple focus on important concepts of Computerized maintenance management system relationship management.

– Think of your Facility Management project. what are the main functions?

Cost reduction Critical Criteria:

Pilot Cost reduction visions and find out.

– In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– What is your spending on genuine new products versus product renewals (improvements and replacements), or product extensions, or product maintenance, or cost reductions and process improvements?

– What are the key elements of your Facility Management performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Do we monitor the Facility Management decisions made and fine tune them as they evolve?

– Can low gross margin % products be improved by price increases or cost reductions?

– What are current Facility Management Paradigms?

Environmental stewardship Critical Criteria:

Facilitate Environmental stewardship quality and pay attention to the small things.

– Is Facility Management dependent on the successful delivery of a current project?

– How do we go about Comparing Facility Management approaches/solutions?

Global Facility Management Association Critical Criteria:

Canvass Global Facility Management Association quality and probe the present value of growth of Global Facility Management Association.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Facility Management services/products?

– In a project to restructure Facility Management outcomes, which stakeholders would you involve?

Human factor Critical Criteria:

Paraphrase Human factor governance and correct better engagement with Human factor results.

– Were adequate human factors considered in the design of the equipment?

Human resources Critical Criteria:

Align Human resources tactics and pioneer acquisition of Human resources systems.

– Rapidly increasing specialization of skill and knowledge presents a major management challenge. How does an organization maintain a work environment that supports specialization without compromising its ability to marshal its full range of Human Resources and turn on a dime to implement strategic imperatives?

– Describe your views on the value of human assets in helping an organization achieve its goals. how important is it for organizations to train and develop their Human Resources?

– Have we adopted and promoted the companys culture of integrity management, including ethics, business practices and Human Resources evaluations?

– Under what circumstances might the company disclose personal data to third parties and what steps does the company take to safeguard that data?

– Should pay levels and differences reflect the earnings of colleagues in the country of the facility, or earnings at the company headquarters?

– Should pay levels and differences reflect what workers are used to in their own countries?

– To satisfy customers and stakeholders, which internal business process must we excel in?

– What is the important thing that human resources management should do?

– To achieve our goals, how must our organization learn and innovate?

– Are there types of data to which the employee does not have access?

– How does the company provide notice of its information practices?

– What will be your Human Resources needs for the first year?

– How can we promote retention of high performing employees?

– Does the company retain personal data indefinitely?

– How do we engage the stakeholders?

– Who should appraise performance?

– Is the hr plan effective ?

– What is personal data?

– What is harassment?

Information and communications technology Critical Criteria:

Discuss Information and communications technology adoptions and describe which business rules are needed as Information and communications technology interface.

– Is maximizing Facility Management protection the same as minimizing Facility Management loss?

– When a Facility Management manager recognizes a problem, what options are available?

– What are our Facility Management Processes?

Interdisciplinary Critical Criteria:

Rank Interdisciplinary issues and observe effective Interdisciplinary.

– Does Facility Management analysis show the relationships among important Facility Management factors?

– What new services of functionality will be implemented next with Facility Management ?

– Interdisciplinary review of proposed change complete?

– How to Secure Facility Management?

International Facility Management Association Critical Criteria:

Contribute to International Facility Management Association quality and ask what if.

– Which Facility Management goals are the most important?

– How can the value of Facility Management be defined?

International Organization for Standardization Critical Criteria:

Guide International Organization for Standardization management and optimize International Organization for Standardization leadership as a key to advancement.

– How can you negotiate Facility Management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Facility Management?

– Have the types of risks that may impact Facility Management been identified and analyzed?

Janitor Critical Criteria:

Confer re Janitor issues and devote time assessing Janitor and its risk.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Facility Management process?

National Diet Library Critical Criteria:

Examine National Diet Library failures and customize techniques for implementing National Diet Library controls.

– How likely is the current Facility Management plan to come in on schedule or on budget?

– Have you identified your Facility Management key performance indicators?

– How do we keep improving Facility Management?

Physical plant Critical Criteria:

Have a session on Physical plant decisions and correct better engagement with Physical plant results.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– How do we manage Facility Management Knowledge Management (KM)?

Project management Critical Criteria:

Derive from Project management adoptions and adjust implementation of Project management.

– There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years youve spent defining and refining your systems and software process assets?

– Are there contextual conditions, such as the size of the project or nature of the task, that signal a better fit for agile versus traditional project management approaches?

– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?

– What of the risk of rework if initial architecture work overlooks what turns out to be critical? what is the probability of this happening?

– Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?

– How much effort and investment in time and resources will be required to develop new tools, templates and processes?

– Exactly how does one go about adapting the agile project management model for collocated teams to virtual ones?

– Do several people in different organizational units assist with the Facility Management process?

– A heuristic, a decision support system, or new practices to improve current project management?

– Our project management standards do they support or undermine Risk Management?

– How will jettisoning certain processes and structure impact the business?

– Agile Project Management and PRINCE2 9 – one or the other, or both?

– Are there separate sub-systems that have to communicate?

– Agile Project Management and PRINCE2 – one or the other, or both?

– What are the Commercial aspects of Project Management?

– Can scrum do the same for globally distributed teams?

– So then, what is a virtual team?

– What is the cost of change?

– Is Facility Management Required?

Property management Critical Criteria:

Coach on Property management visions and devise Property management key steps.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Facility Management models, tools and techniques are necessary?

– Where do ideas that reach policy makers and planners as proposals for Facility Management strengthening and reform actually originate?

– Do those selected for the Facility Management team have a good general understanding of what Facility Management is all about?

Real estate Critical Criteria:

Discourse Real estate planning and correct better engagement with Real estate results.

– Think about the kind of project structure that would be appropriate for your Facility Management project. should it be formal and complex, or can it be less formal and relatively simple?

– Is the Facility Management organization completing tasks effectively and efficiently?

– How will you measure your Facility Management effectiveness?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Facility Management Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Facility Management External links:

Sports Facility Management | Sports Facilities Advisory

eSPACE – Facility Management Software

Facility Management Software | AwareManager

AM/FM/GIS External links:

http://AM/FM/GIS stands for Automated Mapping/Facilities Management and is a subset of GIS, which is associated with public utilities like gas, electric, water and telecommunications. The term AM/FM/GIS mostly refers to GIS software that allows utility users to digitize, manage and analyze their utility network data.

AM/FM/GIS Applications for Stormwater Systems

Energy management based on AM/FM/GIS for phase …

Activity relationship chart External links:

Activity Relationship Chart (ARC) – YouTube

ARC – Activity Relationship Chart | AcronymFinder

British Institute of Facilities Management External links:

British Institute of Facilities Management – YouTube

BIFM – The British Institute of Facilities Management

British Institute of Facilities Management – Google+

Building information modeling External links:

What Is BIM | Building Information Modeling | Autodesk

Business continuity External links:

[PDF]Business Continuity and Disaster Recovery Job …

Business Continuity – American Title Inc

Computerized maintenance management system External links:

Computerized maintenance management system – …

Computerized Maintenance Management System (CMMS)

CMMS | Computerized Maintenance Management System | …

Cost reduction External links:

Cost Reduction Ideas From Corporate Finance Leaders

[PDF]Best Practices – Cost Reduction – FAU – FAU | Home Page

Environmental stewardship External links:

Sterling College – Dedicated to Environmental Stewardship

Global Facility Management Association External links:

Global Facility Management Association (Global FM) – …

Human factor External links:

FAA TV: NTSB The Human Factor

Human resources External links:

Human Resources Job Titles | Enlighten Jobs

Human Resources Job Titles-The Ultimate Guide | upstartHR

Human Resources Job Titles – The Balance

Information and communications technology External links:

“Information and Communications Technology Utilization …

[PDF]Information and communications technology …

Interdisciplinary External links:

ISO18 – Interdisciplinary Symposium Osteoporosis 2018

M.A. in Interdisciplinary Studies | Liberty University Online

Fairhaven College of Interdisciplinary Studies

International Facility Management Association External links:

Home – International Facility Management Association

International Facility Management Association

International Facility Management Association – Official …

International Organization for Standardization External links:

ISO – International Organization for Standardization

MDMC – International Organization for Standardization (ISO)

ISO International Organization for Standardization

Janitor External links:

School Janitor’s Former Occupation Is Revealed

Janitor or Cleaner Job Description | Americas Job Exchange

Generic Job Description – Janitor

National Diet Library External links:

National Diet Library law. (Book, 1961) []

National Diet Library | library, Tokyo, Japan |

The National Diet Library, Tokyo, Japan, 1949

Physical plant External links:

Physical Plant Director – Portland Community College


Welcome to insite | Office of the Physical Plant

Project management External links:

Project Management Institute – Official Site

CCRS | Project Management Institute

Property management External links:

The 10 Best Property Management Companies in Franklin, …

Property Management Software | Entrata

Franklin, WI Property Management

Real estate External links:

Title(s) – best way to hold real estate – best way to hold real estate.html

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